Privacy notice

Last updated 31 October 2026.

This notice explains how Mezaflow ("we", "us") handles personal information. Questions about it, or requests about your information, can be sent to hello@mezaflow.com.

Mezaflow provides an AI receptionist and business management platform to service businesses such as barbers, salons and clinics. There are two groups of people whose information we handle: visitors to this website, and the customers of the businesses that use Mezaflow.

If you visit this website or send us an enquiry

When you send an enquiry we collect the name, email address, phone number (if given), business name, type of business and message you enter. We use it only to reply to you, to set up your business if you go ahead, and to keep a record of the conversation. Our lawful basis is your request to hear from us and our legitimate interest in running our business.

To limit spam we keep a short, non-reversible code made from your device's address and browser, used only for rate limiting. We do not use advertising or tracking cookies on this website.

If you are a customer of a business that uses Mezaflow

The business you contact is responsible for your information and decides why it is used; Mezaflow acts for that business as its service provider (processor) and handles your information only on its instructions.

Depending on how you deal with the business, this can include your name, phone number, the messages you send and receive, your bookings, appointment history and notes the business keeps. It is used to answer you, make and manage your appointments and keep the business's customer records.

Replies to customers may be written by an AI system, always within limits the business sets, and a member of the business can step in at any time. Customers can ask a business to stop messaging them; those requests are recorded and respected. To see, correct or delete your information, ask the business first; you can also contact us and we will pass your request on.

Who we share information with

We do not sell personal information. We use carefully chosen service providers to run Mezaflow: hosting, messaging (such as WhatsApp), calendar services (such as Apple, Google or Microsoft calendars), email delivery and AI language services that help write replies. They receive only what they need to do that job.

Each business's information is kept separate from every other business's. Credentials for connected services are stored encrypted and are never shown after they are entered. We may disclose information if the law requires it.

How long we keep it, and your rights

Website enquiries are kept while we are in contact with you and for a reasonable period afterwards. Business and customer records are kept for as long as the business uses Mezaflow, and deleted or returned when the business asks us to, unless we must keep something by law.

Under UK data protection law you can ask for a copy of your information, ask for it to be corrected or deleted, object to how it is used, and complain to the Information Commissioner's Office (ico.org.uk). Write to hello@mezaflow.com and we will respond within one month.